Terms of service
Effective Date: July 2026
Welcome to Collectables Universe ("Collectables Universe", "we", "our" or "us"). These Terms of Service govern your access to and use of collectablesuniverse.com, including the purchase of products and use of our services.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
1. About Collectables Universe
Collectables Universe is an Australian online retailer specialising in premium statues, figures, memorabilia, pop culture collectables and related merchandise.
Our business operates exclusively online from Melbourne, Victoria, Australia.
2. Eligibility
By placing an order through our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.
3. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website in any unlawful or fraudulent manner.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses, malware or malicious code.
- Interfere with the operation or security of the website.
- Copy, reproduce or exploit website content without our written permission.
We reserve the right to suspend or terminate access where misuse is suspected.
4. Product Information
We strive to ensure that product descriptions, pricing and images are accurate.
However:
- Colours may vary depending on your screen or device.
- Manufacturer packaging may vary from images shown.
- Hand-painted collectables may display slight variations.
- Pre-owned items may have characteristics that are fully disclosed in the product description.
We reserve the right to correct errors or omissions at any time.
5. Orders
Placing an order does not constitute acceptance of that order.
Orders are accepted only after payment has been successfully authorised and processed.
We reserve the right to cancel or refuse any order where:
- Payment cannot be verified.
- Pricing errors have occurred.
- Stock is unavailable.
- Fraudulent or suspicious activity is suspected.
- An order cannot reasonably be fulfilled.
If payment has already been received, a full refund will be issued.
6. Pricing
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
Promotional offers are available only for the period advertised.
7. Payment
Payments are processed securely through Shopify and authorised payment providers.
Collectables Universe does not store your complete credit card or debit card details.
8. Shipping
Orders are dispatched from Melbourne, Australia.
Estimated delivery times are provided as a guide only and are not guaranteed.
Once an order has been handed to the shipping carrier, delivery times are outside our control.
Further information is available in our Shipping Policy.
9. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms of Service.
Nothing in these Terms limits your rights under the Australian Consumer Law.
10. Buy • Sell • Trade
Collectables Universe may purchase or accept eligible collectables for sale or trade.
All offers are made at our sole discretion following inspection of the item.
By offering an item for sale or trade, you confirm that:
- You are the legal owner of the item.
- The item is authentic to the best of your knowledge.
- The item is not stolen or subject to any ownership dispute.
We reserve the right to refuse any item without explanation.
Unless otherwise agreed in writing, completed purchases and trade transactions are final.
11. Intellectual Property
All content displayed on this website, including but not limited to:
- Logos
- Branding
- Website design
- Graphics
- Text
- Images
- Product photography
- Layout
- Icons
is the property of Collectables Universe or its licensors and is protected by Australian copyright, trademark and intellectual property laws.
No content may be copied, reproduced, distributed or used without prior written permission.
12. Third-Party Links
Our website may contain links to third-party websites.
Collectables Universe is not responsible for the content, privacy practices or availability of external websites.
13. Limitation of Liability
To the maximum extent permitted by law, Collectables Universe is not liable for any indirect, incidental, special or consequential loss arising from:
- Use of this website.
- Inability to use this website.
- Delays in delivery.
- Website interruptions.
- Product availability.
Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective immediately upon publication on this website.
Your continued use of the website constitutes acceptance of the revised Terms.
16. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Victoria.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Collectables Universe
Website: collectablesuniverse.com