Privacy policy
Effective Date: July 2026
At Collectables Universe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from collectablesuniverse.com.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Collectables Universe is an Australian online retailer specialising in premium statues, figures, pop culture collectables, memorabilia and related products.
We are an online-only business based in Melbourne, Victoria, Australia.
Our Online Store
Our online store is hosted by Shopify Inc., which provides the secure eCommerce platform that allows us to sell our products and services.
Your data is stored through Shopify's secure data storage, databases and applications. Shopify stores your information on secure servers protected by industry-standard security measures.
Information We Collect
When you visit or make a purchase from our website, we may collect information including:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order history
- Payment information
- IP address
- Browser type and device information
- Information relating to your use of our website
You may also choose to provide additional information when contacting us or subscribing to our mailing list.
Payment Information
Payments made through our website are securely processed by Shopify and its authorised payment providers.
Collectables Universe does not store your full credit card or debit card details.
Payment information is encrypted using industry-standard Secure Socket Layer (SSL) technology during transmission.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Respond to enquiries
- Send order confirmations and shipping updates
- Detect and prevent fraud
- Improve our website and services
- Comply with legal obligations
- Send promotional emails where you have chosen to receive them
You may unsubscribe from marketing emails at any time.
Cookies
Collectables Universe uses cookies and similar technologies to improve your browsing experience.
These cookies help us:
- Keep your shopping cart active
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Provide a more personalised shopping experience
- Maintain website security
Because our website is hosted on Shopify, Shopify also uses cookies necessary for the operation of the online store.
You can disable cookies through your web browser, although some features of our website may not function correctly.
Analytics
We may use website analytics tools to better understand how visitors use our website.
These tools may collect information such as pages visited, time spent on the site, browser type and general location information. This information is used to improve our website and customer experience.
Sharing Your Information
We respect your privacy.
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify Inc.
- Payment providers
- Shipping and courier companies
- Website hosting providers
- Fraud prevention services
- IT service providers
- Professional advisers
- Government authorities where required by law
These service providers are only provided with the information necessary to perform services on our behalf.
International Data Transfers
Because Shopify and some of our service providers operate internationally, your personal information may be processed or stored outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
Data Security
Collectables Universe takes reasonable steps to protect your personal information against unauthorised access, disclosure, misuse, alteration and loss.
Our website uses SSL encryption to protect information transmitted between your browser and our website.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our products and services
- Complete transactions
- Meet legal, taxation and accounting obligations
- Resolve disputes
- Enforce our agreements
Your Rights
You may request access to the personal information we hold about you.
You may also request that inaccurate or outdated information be corrected.
Where permitted by law, you may request that we delete your personal information.
Marketing Communications
If you choose to subscribe to our newsletter, we may occasionally send updates regarding:
- New arrivals
- Promotions
- Exclusive offers
- Product releases
- Collectables Universe news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Third-Party Websites
Our website may contain links to third-party websites.
Collectables Universe is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Collectables Universe
Website: collectablesuniverse.com