Shipping policy

Effective Date: July 2026

At Collectables Universe, we know that collectables deserve to arrive in the same condition they leave us. Whether you're purchasing a premium statue, figure, memorabilia or another treasured collectable, every order is carefully inspected, securely packaged and dispatched with the level of care collectors expect.

Based in Melbourne, Australia, Collectables Universe is an online-only store proudly shipping Australia-wide.

Shipping Destinations

Collectables Universe currently ships to addresses within Australia only.

At this time, we do not offer international shipping.

Free Australia-Wide Shipping

We offer FREE Standard Shipping Australia-wide on all orders over $100 AUD.

Orders under $100 AUD will incur a shipping fee calculated at checkout.

In-Stock Items

All products listed on our website are in stock and ready to ship.

We do not offer pre-orders, allowing customers to purchase with confidence knowing the item they order is available.

Order Processing

Orders are typically processed and dispatched from Melbourne, Australia within 1–3 business days after payment has been received and cleared.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During peak periods, promotional events or public holidays, dispatch times may be slightly longer.

Shipping Methods

Orders are shipped using trusted Australian postal and courier services.

Available shipping options, including Standard and Express delivery where available, will be displayed at checkout.

Tracking information will be provided once your order has been dispatched where applicable.

Please allow up to 24 hours for tracking information to become active.

Estimated Delivery Times

Delivery estimates are provided by the shipping carrier and are intended as a guide only.

Typical delivery timeframes are:

Standard Shipping: Approximately 3–7 business days
Express Shipping: Approximately 1–3 business days

Delivery times may vary depending on your location, weather conditions, public holidays, peak shopping periods and courier network delays.

Once your order has been handed to the carrier, Collectables Universe cannot guarantee delivery timeframes.

Packaging

We understand that many of our customers are collectors who value both the item and its original packaging.

Every order is carefully packed using suitable protective materials to minimise the risk of damage during transit.

Our goal is for every collectable to arrive safely and securely, in the condition described on our website.

Authority to Leave

If you authorise the shipping carrier to leave your parcel unattended, this is done at your own risk.

Collectables Universe is not responsible for parcels that are lost, stolen or damaged after the carrier has completed delivery in accordance with your delivery instructions.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If an incorrect address is supplied:

Delivery delays may occur.
Additional shipping charges may apply.
We cannot guarantee changes can be made once an order has been processed or dispatched.