Refund policy

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

If a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement or refund as required under the Australian Consumer Law.

Change of Mind

Due to the collectible nature of many of our products, Collectables Universe does not accept returns or exchanges for change of mind.

We encourage customers to carefully review:

Product descriptions
Photographs
Measurements and scale information
Product specifications

before placing an order.

Faulty, Damaged or Incorrect Items

While every order is carefully inspected and securely packaged before dispatch, if your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the outer shipping carton and packaging (where applicable)

We will assess each claim individually and provide an appropriate remedy in accordance with the Australian Consumer Law.

New & Pre-Owned Collectables

Collectables Universe sells both new and pre-owned collectables.

Any wear, imperfections, missing accessories or condition issues relating to pre-owned items will always be clearly disclosed within the product description before purchase.

These disclosed characteristics form part of the item's condition and are not considered faults.

Manufacturer Packaging

Many collectors value original manufacturer packaging.

Although every order is packed with great care, manufacturer packaging or outer boxes may occasionally display minor shelf wear, storage marks or handling imperfections received prior to sale.

Unless specifically stated otherwise in the product listing, minor packaging wear is not considered a product fault.

Return Shipping

Where a return is approved under the Australian Consumer Law because an item is faulty, damaged or incorrectly supplied, Collectables Universe will provide return instructions and arrange or reimburse reasonable return shipping costs where required by law.

Customers should not return any item without first contacting us, as we will provide return instructions before the item is sent back.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will be processed to your original payment method. Depending on your financial institution, refunds generally appear within 3–10 business days.

Buy, Sell & Trade

In addition to selling collectables, Collectables Universe also buys, sells, trades and sources rare collectables.

Items purchased from customers through our Buy, Sell & Trade service are individually assessed before purchase. Unless otherwise agreed in writing, completed purchases and trade transactions are final.