Customer Care
At Collectables Universe, we're passionate about providing collectors with an enjoyable, secure and reliable shopping experience. Whether you're purchasing your first collectible or adding another grail to your collection, we're here to help every step of the way.
Shipping
Every collectible deserves to arrive safely.
All orders are carefully inspected, securely packaged and dispatched from Melbourne, Australia with the same level of care we would expect for our own collections.
- Australia-wide shipping
- Free standard shipping on orders over $100
- Orders dispatched within 1–3 business days
- Secure packaging for fragile collectibles
- Tracking provided on all eligible shipments
For complete shipping information, including delivery timeframes and policies, please visit our Shipping Policy.
Returns
We want you to shop with confidence.
If your item arrives damaged, is faulty or you receive the incorrect product, we'll work with you to resolve the issue in accordance with Australian Consumer Law.
For change-of-mind returns, items must meet the conditions outlined in our Return & Refund Policy.
Please review our Returns Policy before requesting a return to ensure your item is eligible.
Frequently Asked Questions (FAQ)
Have a question? You may find the answer in our Frequently Asked Questions.
Topics include:
- Shipping & delivery
- Order processing times
- Product authenticity
- New & pre-owned collectibles
- Packaging & protection
- Buy, Sell & Trade enquiries
- Payments & security
- Returns & refunds
If you can't find what you're looking for, our team is always happy to assist.
Frequently Asked Questions (FAQ)
Have a question? Our Frequently Asked Questions cover the information collectors ask us most often. If you can't find the answer you're looking for, please don't hesitate to contact our friendly team.
Shipping & Delivery
Find information about shipping costs, free shipping eligibility, dispatch timeframes, delivery estimates, tracking details and the courier services we use to safely deliver your collectibles across Australia.
Order Processing Times
Learn how long it takes for us to prepare, pack and dispatch your order, including processing times during weekends, public holidays and busy sale periods.
Product Authenticity
Shop with confidence knowing every collectible we sell is authentic. Learn more about our commitment to genuine licensed products and our Authenticity Guarantee.
New & Pre-Owned Collectibles
Understand the difference between our new and pre-owned collectibles, how item conditions are assessed, and how product descriptions accurately reflect each item's condition.
Packaging & Protection
Discover how we carefully inspect, securely package and protect every collectible to help ensure it arrives safely and in excellent condition.
Buy, Sell & Trade Enquiries
Looking for a rare grail or thinking about selling or trading part of your collection? Learn how to contact us regarding collectible purchases, sales and trade opportunities.
Payments & Security
Find answers about accepted payment methods, secure checkout, payment processing and the measures we take to help keep your personal information protected.
Returns & Refunds
Learn about our Return & Refund Policy, eligibility requirements, Australian Consumer Law rights, and the process for requesting a return or reporting a faulty or damaged item.
If you still have a question, our team is here to help. Simply visit our Contact Us page or email info@collectablesuniverse.com, and we'll be happy to assist.
Contact Us
Need assistance?
Whether you have a question about an order, a product, or you're looking to buy, sell or trade a collectible, we'd love to hear from you.
Email: info@collectablesuniverse.com
We aim to respond to all enquiries as quickly as possible during business hours.
Thank you for choosing Collectables Universe.
Where Legends Live.