Shipping & Returns Policy

Based in Melbourne, Australia, Collectables Universe proudly ships Australia-wide.

All items listed in our shop are in stock and ready to ship.
We do not offer pre-orders. Orders are packed and dispatched from Melbourne, Australia within 1–3 business days after payment is received.

At Collectables Universe, we take great care in packaging and handling every item to ensure your collectible arrives safely and securely.

Shipping Policy

Packaging

All collectibles, statues, figures, and memorabilia are carefully packed using protective materials to minimize the risk of damage during transit.

We aim to process and dispatch all orders within 1-3 business days. Delivery times vary depending on your location.

Domestic Shipping (Australia)

Collectables Universe is based in Melbourne, Australia and ships Australia-wide.

  • FREE shipping on all orders over $100 AUD
  • Orders under $100 will incur a shipping fee calculated at checkout
  • Tracking information will be provided once your order has been dispatched.

Standard shipping: 3-7 business days
Express shipping: 1-3 business days

International Shipping

No International Shipping.

Returns Policy

Strict No Returns Policy

Due to the nature of collectible items, all sales are final.

Collectables Universe operates under a strict no-returns policy, which means we do not accept returns, exchanges, or change-of-mind cancellations after purchase.

Please ensure you carefully review:

  • Product descriptions
  • Measurements / scale details
  • Photos

before placing your order.

Damaged or Incorrect Items

In the rare event your order arrives:

  • Damaged in transit, or
  • Incorrect due to a fulfilment error

please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the item and packaging
  • Description of the issue

We will assess each case individually and work toward an appropriate resolution where applicable.

How to Return

Please contact us at your store email to initiate a return. We will provide you with instructions on how to send your item back.

Email: collectablesuniverse@gmail.com
Website: collectablesuniverse.com

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

Contact Us

For any shipping or order enquiries, contact us at:

Email: collectablesuniverse@gmail.com
Website: collectablesuniverse.com

Collectables Universe
Where Legends Live